Drum Perfect MUST BE CONTACTED WITHIN 14 CALENDAR DAYS OF THE DATE THE SHIPMENT ARRIVED TO BE ELIGIBLE FOR A REFUND.
Shipping Costs are NOT Refundable
- Returned products may be subject to a restocking fee at DrumPerfect's sole discretion.
Any product being returned for credit or exchange must be in new condition with all of the original packing material, inserts, manuals, warranty cards, power supplies, cords and any other accessories. To return drum shields or other plastic products, paper masking must NOT be removed . We will issue credit to whichever method of payment you selected when the original purchase was made.
To Return An Item, Follow These Steps:
1. Request a Return Number (RN) from DrumPerfect’s Customer Service by calling (888)983-3786. You will also be given a shipping return address.
2. Carefully package the product in its original box complete with all original packing material, manuals, and accessories. Repackage in the same manner the product was originally packaged.
3. Clearly print your RN number and your name on the outside of each return packages with a bold marker. DrumPerfect.com cannot accept shipments without an RN on each Package.
4. Contact us to confirm it shipped and provide all tracking numbers.
Cancelation PolicyDue to the custom nature of most orders, cancellation charges may be applied.
CANCELLATIONS: If an order is cancelled either before or after it ships, a cancellation fee may apply.
CUSTOM ORDERS: These are considered a final sale; they are non-returnable & non-refundable.
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